Product Q&AQUESTION
Why does urinary leakage still happen while wearing a UR free to go device?
ANSWER
If urine is leaking from the rim of the mask shape cup, the problem may be caused if the penis slips out of the supporting ring of the cup. To correct this release some air from the soft air cushion and adjust its size to a better fit and check the fixed pant – hip & back straps are adjusted to a firm fit, holding the cup in correct position.
If urine is leaking from the joints of the mask shape cup or drainage tube, ensure the drainage stopcock is completely closed and the drainage tube is inserted firmly into the end of the bendable tube under the mask shape cup. A depth of two to three striations is recommended for the best locking effect.
For user with small size penis, adjust the size of the soft air cushion by releasing some air so the cushion is more affixed to the lower abdomen. For a person with large size penis, add more air. Make sure the penis is placed into the mask shape cup through the supporting ring before urinating.
QUESTION
What to do when urine flow into the tube is not smooth or back fill occurs in the mask shape cup?
ANSWER
If seated, the user needs to make sure their sitting position does not squeeze the joints of the drainage tube and the bendable tube under the mask shape cup. The lower leg or knee should also be extended to facilitate urine flow to the collection bag.
QUESTION
The drainage tube does not feel soft and may be uncomfortable.
ANSWER
In order to prevent urine from staying in the tube while the tube is bending, the drainage tube cannot be made too soft. The tube may become softer during use due to body heat.
QUESTION
The fixed pant Velcro is irritating to skin.
ANSWER
A singlet or T-shirt should be worn and put the Velcro waist adjustment of the fixed pants across the singlet or T-shirt to avoid rubbing.
QUESTION
User suitability of UR free to go device.
ANSWER
UR free to go device is suitable for individuals capable of urinating without assistance. The device may be a solution for urge or stress incontinence. It is also suitable for those who have mobility issues and cannot get to the toilet quickly enough. The device can also be used as a management device for long distance travel.
QUESTION
How long does UR free to go device last?
ANSWER
UR free to go device is a reusable product; however, routine replacement is recommended. It is recommended to replace the mask shape cup once a month and the collection bag once a week if the device is used every day and more than 6 hours per day.
QUESTION
Is UR free to go device suitable for use in lying position?
ANSWER
No. This product is not suitable for use in lying position.
QUESTION
Is it necessary to wear underwear outside the fixed pant?
ANSWER
No. Underwear is not needed when wearing the fixed pant.
QUESTION
Is UR free to go device suitable for individuals with retracted genitals?
ANSWER
It is not recommended to use this product for individuals with retracted genitals.
QUESTION
What happens if the tube is longer than needed?
ANSWER
Please follow the (UR free to go) trimming and adhesion direction to adjust the length of the tube as needed.
QUESTION
Is UR free to go easy to use?
ANSWER
It takes time to learn how to use this product properly. Once the user is experienced with its use, their quality of daily life will be greatly improved. It is recommended that clients carefully read and follow all the instructions shown on the user manual and use the product in the privacy of their own home until they become familiar with it.